Shipping Policy

Processing Times

Please allow 1-3 working days (Monday to Friday) for us to process your order. All packages are provided with a tracking number. All orders have an express delivery option which is available at checkout.

Transit Times

Please allow the following times for delivery:

Australia

Carriers

• Australia Post
  
• UPS
• DHL
• FedEx

Order Tracking

You can track your order here https://asvorimelbourne.com/apps/trackyourorder, adding your tracking number or order number.

Important Notes

Please note, these transit times are estimates and may vary due to unforeseen circumstances such as customs delays, courier issues, or weather-related incidents.

Also, please be aware that business days do not include weekends or public holidays.

All our products are shipped from our warehouse in Asia

Customer Service

If you need to contact our customer service you can reach out to info@asvorimelbourne.com

We are happy to provide you with an overview of our shipping process and what you can expect at each step, so you better understand why it takes 8-12 days before you receive your order.

DAY 1-3: ORDER PROCESSING

Once we receive your order, our team immediately begins processing it. This includes verifying the details of your order, checking stock availability, and preparing the necessary materials for production.

DAY 4: ASSEMBLING THE ORDER

We carefully assemble your package and then move it on to Q&A.

DAY 5: QUALITY CONTROL

Our quality control team carefully inspects your order to ensure it meets our standards. We check for defects, irregularities, or damages to make sure that the items you receive are in perfect condition.

DAY 6-7: PACKAGING & PREPARATION FOR SHIPPING

Once your order has passed quality control, it is carefully packaged and prepared for shipping. This also involves selecting the appropriate shipping method based on your location and ensuring that your order is correctly labeled and tracked.

DAY 8-12: SHIPPING & DELIVERY

Your order is shipped via the selected shipping method. Delivery times may vary depending on your location. For your convenience, we estimate the total delivery time to be 8 to 12 days.

While we strive to deliver your order within this estimated timeframe, unexpected delays may occur due to factors beyond our control, such as weather conditions or delays with other shipping companies.

We appreciate your patience and understanding and will keep you updated on any progress regarding your order. Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow the journey of your package to your home.

Thank you for choosing Asvori!